Frequently Asked Questions
Everything you need to know about your Kisah experience.
What is the typical delivery timeframe for an order?
Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I determine the right size for me?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our contemporary fits may vary slightly between collections.
What is your return and exchange policy?
We offer a 14-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.
Do you offer international shipping?
Yes, Kisah ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
How should I care for my Kisah garments?
To maintain the quality of our fabrics, we recommend following the specific care label instructions on each garment. Generally, cold hand washes and air drying are best for longevity.