Returns & Exchanges
At Kisah, we strive to ensure your fashion journey is seamless, which is why we offer a 14-day hassle-free return and exchange policy for all unworn items with original tags. Whether it's a fit issue or a change of heart, our dedicated team is here to help you find your perfect match.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging, ensuring all garment tags are attached and the products are in their original, unworn condition.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Quality Check and Refund
Once our warehouse receives and inspects your return, we will process your refund or dispatch your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing